Frequently Asked Questions
General (2)
Our company headquarters are located in Chattanooga, TN and our team members work from different locations worldwide! We firmly believe in flexible hours and remote work but ensure we always provide our customers with the best service possible. It is not uncommon that we respond to your emails late at night or even on weekends because we love our jobs and enjoy dedicating our time to making our customers happy.
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Products (3)
Yes, all the items are cleansed before being sent to our customers. We work in partnership with merchants and artisans from around the world to provide you with authentic and high-quality items.
Yes, our items are genuine and of high quality and made of original materials. All product pages specify the exact material.
We source our products from trusted manufacturers all around the globe. Many of our products are made in Asian countries such as Singapore, China, Hong Kong and Japan, the centers of spirituality and where unique materials such as black obsidian and jade stones are to be found.
Through factory inspections and production guidelines, we ensure the highest quality of product and fair work conditions with all of our partner factories.
Ordering (3)
We offer Paypal as a payment option but we offer other options as well. We accept all major credit and debit cards, PayPal, Shop Pay, Apple and Google Pay.
We offer safe shopping and accept payment via Paypal and all major credit cards. Cash on delivery and bank payment are NOT available.
Our store can display multiple currencies for a better shopping experience. However, the default checkout currency is US Dollars. If you are checking out with another currency, your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalen…
Shipping (7)
No, signing for shipments is not necessary.
Yes, we ship worldwide. Please understand, that shipping to the following locations is not possible: Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.
We partner with Aftership to offer a seamless tracking and delivery process.
You will receive an email with the tracking information after your order is placed and your package leaves our warehouse, generally within 24-48 hours. That email includes a link to your order tracking page.
If you already have your tracking number, you may also use our tracking portal to track your package here.
We partner with the best available shipping services to ensure your order arrives as quickly as possible. Items shipped to the United States are generally shipped via USPS and the packaging is small enough to fit in most mailboxes.
Transit time can vary by location, but always aim for your order to arrive as quickly as possible. General transit times are:
US | 3-7 business days
UK | 3-7 business days
Canada | 3-8 business days
Europe | 3-7 business days
Worldwide | 10-20 business days
We like to keep things simple, shipping is $4.95 unless otherwise indicated.
Tracking information generally updates 48-72 hours after your tracking number is received. This allows time for the carrier to pick up your item and tracking to go live on their end.
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